Privacy Policy

At DigiFuture Labs Pvt Ltd ("DigiFuture Labs", "DFL", "we", "our", or "us"), we respect your privacy and are committed to protecting the information shared with us.

This Privacy Policy explains how we collect, use, process, store, and protect information when you visit our website www.digifuturelabs.com, communicate with our team, request a demo, or use our AI-powered communication solutions.

• Our solutions include:
• AI Voice Agents
• AI Chatbots
• Cloud Communication Solutions
• Contact Center Automation
• WhatsApp Business Automation
• Click-to-Call Solutions
• Workflow Automation
• Customer Engagement Platforms

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

DigiFuture Labs is an AI technology company building communication automation solutions that help businesses improve customer engagement, operational efficiency, and business processes.

• Our platform enables organizations to automate customer communication through:
• AI Voice Conversations
• WhatsApp Communication
• Workflow Automation
• CRM Integrations
• Real-Time Analytics
• Intelligent Customer Engagement Systems

DigiFuture Labs primarily serves businesses, organizations, enterprises, and institutional customers through direct onboarding, business discussions, demonstrations, integrations, and service agreements.

Individual users cannot create personal accounts directly through the DigiFuture Labs platform.

We may collect different types of information depending on how you interact with our website and services.

A. Information You Provide to Us

When you contact us, request a demo, submit forms, communicate with our team, or engage with our services, we may collect:

• Full Name
• Email Address
• Phone Number
• Company Name
• Designation
• Business Information
• Industry Details
• Message or enquiry details
• Communication preferences
• Customer support queries

B. Demo Request Information

• When you submit a demo request through our website, we may collect:
• Full Name
• Email ID
• Phone Number
• Company Name
• Designation
• Business requirements
• Message details
• Any information voluntarily shared by you

This information is used to contact you, understand your requirements, schedule demonstrations, and provide relevant business information.

C. Business Communication Data

For customers using DigiFuture Labs solutions, we may process business communication information including:

• Call logs
• Voice recordings
• Voice interactions
• Chat conversations
• WhatsApp communication data
• SMS records
• IVR interactions
• AI Voice Agent conversations
• AI chatbot interactions
• Call analytics
• Customer interaction history
• Workflow activity data

This information enables communication automation, analytics, reporting, and service delivery.

D. Technical Information

• When you visit our website or use our services, we may automatically collect:
• IP address
• Browser information
• Device information
• Operating system
• Access time
• Referral URLs
• Website usage information
• Cookies and similar technologies
• This helps us improve website performance, security, and user experience.

• We may use collected information for:
• Providing and managing our services
• Processing demo requests and business enquiries
• Delivering AI communication solutions
• Customer onboarding and support
• Improving platform performance
• Monitoring system reliability
• Providing analytics and reporting
• Sending service updates
• Improving website experience
• Enhancing automation capabilities
• Preventing fraud, misuse, and unauthorized access
• Meeting legal and regulatory obligations

DigiFuture Labs provides AI-powered communication solutions including:

• AI Voice Agents
• AI Chatbots
• Conversational AI Systems
• Communication Automation Workflows
• Our solutions may process communication data for:
• Speech recognition
• Conversation understanding
• Intent detection
• Workflow automation
• Lead qualification
• Customer support automation
• Quality monitoring
• Service optimization

Customer data is not used to train publicly available AI models without appropriate authorization.

We implement reasonable safeguards to protect information processed through our AI systems.

Where voice calls are recorded, processed, or analyzed through DigiFuture Labs solutions, appropriate notifications and consent mechanisms may be implemented as required by applicable laws, regulations, customer agreements, and business requirements.

Businesses using DigiFuture Labs solutions are responsible for ensuring appropriate customer notifications and compliance requirements while interacting with their customers.

• Our website may use cookies, analytics tools, and similar technologies to:
• Understand website usage
• Improve navigation
• Remember preferences
• Analyze performance
• Enhance security
• Improve user experience

You may disable cookies through your browser settings. However, certain website features may not function properly.

Third-party analytics providers may also use cookies according to their respective privacy policies.

DigiFuture Labs does not sell, rent, or trade personal information.

• We may share information only in limited circumstances:
• Service Providers
• We may work with trusted third-party providers including:
• Cloud infrastructure providers
• Communication providers
• Analytics providers
• Technology partners
• Payment service providers

These providers are authorized to use information only for providing services on our behalf.

• Legal Requirements
• We may disclose information where required by:
• Applicable laws
• Regulations
• Court orders
• Government authorities
• Legal processes
• We may also disclose information to:
• Protect our legal rights
• Prevent misuse
• Maintain platform security
• Investigate suspicious activities
• Business Transfers

In case of merger, acquisition, restructuring, or business transfer, information may be transferred as part of the transaction.

• Our platform may integrate with third-party services including:
• CRM systems
• Messaging platforms
• Payment providers
• Cloud tools
• Communication platforms

Use of such third-party services may also be governed by their respective privacy policies.

• We encourage users and businesses to review third-party privacy practices.

• We retain information only as long as necessary for:
• Providing services
• Maintaining business records
• Supporting customers
• Resolving disputes
• Meeting legal obligations
• Improving products and services

Communication records, logs, and analytics may be retained based on operational, contractual, and compliance requirements.

We implement reasonable technical, administrative, and organizational security measures including:

• Secure cloud infrastructure
• Access controls
• Authentication mechanisms
• Encryption technologies
• Monitoring systems
• Security practices
• Network protection measures

While we take reasonable steps to protect information, no internet transmission or electronic storage method can guarantee complete security.

DigiFuture Labs may process and store information through infrastructure, partners, or service providers operating in multiple locations.

By using our services, you acknowledge that information may be processed outside your local jurisdiction subject to applicable data protection laws.

• Depending on applicable laws, you may have rights to:
• Access your information
• Request corrections
• Request deletion
• Restrict certain processing
• Withdraw consent where applicable
• Raise privacy concerns

Requests related to customer communication data may need to be submitted through the relevant business customer using DigiFuture Labs services.

• Our services are designed for businesses and organizations.
• We do not knowingly collect personal information from children under the age of 18.

If we become aware of such collection, we will take reasonable steps to remove the information.

• We may send:
• Product updates
• AI insights
• Business communications
• Service announcements
• Promotional information
• You may opt out of marketing communications at any time.
• Service-related communications may continue where required.

DigiFuture Labs may update this Privacy Policy periodically due to:

• Service changes
• Technology updates
• Legal requirements
• Business practices
• Updated versions will be published on our website with a revised effective date.

• For questions, concerns, or requests regarding this Privacy Policy, contact:
• DigiFuture Labs Pvt Ltd

Email: ai@digifuturelabs.com

Website: www.digifuturelabs.com

• Phone: +919891551989
• You may contact us regarding:
• Privacy concerns
• Data access requests
• Data deletion requests
• Security concerns
• Compliance queries

• This Privacy Policy shall be governed and interpreted according to the laws of India.

Any disputes arising from this Privacy Policy shall be subject to the jurisdiction of competent courts in India.

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.