Terms & Conditions

• Welcome to DigiFuture Labs Pvt Ltd ("DigiFuture Labs", "DFL", "we", "our", or "us").

These Terms & Conditions ("Terms") govern your access to and use of DigiFuture Labs website, products, services, platforms, and AI-powered communication automation solutions.

By accessing our website, requesting a demo, subscribing to our services, or using our platform, you agree to be bound by these Terms.

• If you do not agree with these Terms, please do not use our website or services.

DigiFuture Labs is an AI technology company building intelligent communication automation solutions for businesses.

• Our solutions include:
• AI Voice Agents
• Conversational AI Systems
• AI Chatbots
• WhatsApp Business Automation
• Cloud Communication Solutions
• Contact Center Automation
• Workflow Automation
• CRM Integrations
• Business Communication Analytics

Our platform helps businesses automate customer interactions, improve response times, reduce operational workload, and enhance customer engagement.

Users submitting information through DigiFuture Labs website forms, including demo requests and contact enquiries, agree that the information provided may be used for:

• Responding to enquiries
• Understanding business requirements
• Scheduling product demonstrations
• Providing relevant information about DigiFuture Labs solutions
• Communicating regarding potential business opportunities
• The information collected is handled according to our Privacy Policy.

• For these Terms:
• "Platform" means DigiFuture Labs’ AI communication automation platform.

"Services" means AI Voice Agents, AI Chatbots, WhatsApp automation, integrations, workflows, analytics, and related solutions.

• "Customer" means any business, organization, or entity using DigiFuture Labs services.

"End Users" means customers, employees, prospects, or individuals interacting with AI-powered communication systems deployed by customers.

DigiFuture Labs provides AI-powered communication automation solutions including:

• AI-powered voice conversations
• Customer enquiry handling
• Lead qualification
• Appointment scheduling
• Complaint registration
• Ticket generation
• Follow-ups
• WhatsApp communication workflows
• CRM updates
• Analytics and reporting
• Services may be customized based on customer requirements and implementation needs.

DigiFuture Labs services are primarily designed for:

• Businesses
• Enterprises
• Organizations
• Institutions
• Customers must:
• Provide accurate information
• Have authority to represent their organization
• Use services only for lawful purposes
• Maintain responsibility for their customer interactions

• Customers agree not to:
• Misuse the platform
• Use services for unlawful activities
• Attempt unauthorized access
• Interfere with platform operations
• Reverse engineer or copy platform technology
• Use AI systems for misleading, fraudulent, or harmful activities

DigiFuture Labs reserves the right to restrict access where misuse is detected.

• Customers are responsible for:
• Accuracy of information provided
• Business communication content
• AI conversation scripts
• Customer engagement workflows
• Campaign messages
• Compliance with applicable laws

Customers must ensure that communication through DigiFuture Labs solutions is appropriate and lawful.

Customers using AI Voice Agents, call recording, call monitoring, or automated communication features are responsible for ensuring:

• Proper customer notifications
• Required consent mechanisms
• Compliance with telecom regulations
• Compliance with privacy and communication laws

DigiFuture Labs provides technology infrastructure but customers remain responsible for their customer-facing compliance obligations.

DigiFuture Labs uses artificial intelligence technologies to provide automated communication solutions.

• Customers acknowledge that:
• AI responses may not always be fully accurate
• AI outputs may require human review
• AI systems should not replace human judgement in critical business decisions
• Customers remain responsible for decisions based on AI-generated information

DigiFuture Labs continuously works to improve AI performance, reliability, and accuracy.

DigiFuture Labs may process customer interaction data to:

• Deliver services
• Improve platform performance
• Maintain security
• Provide analytics
• Optimize customer experience

DigiFuture Labs does not use customer-specific communication data to train publicly available AI models without appropriate authorization.

• The DigiFuture Labs platform may integrate with third-party services including:
• CRM platforms
• Messaging platforms
• Cloud providers
• Telecommunication providers
• Payment platforms
• Business applications

DigiFuture Labs is not responsible for failures, outages, policy changes, or limitations caused by third-party services.

• Customers remain responsible for reviewing third-party terms where applicable.

DigiFuture Labs may offer:

• Subscription-based plans
• Usage-based pricing
• Setup fees
• Integration charges
• Enterprise deployment fees
• Custom development services

Pricing, billing cycles, and payment terms will be communicated through applicable agreements or proposals.

• Customers are responsible for timely payment of applicable fees.

DigiFuture Labs aims to provide reliable and continuous service availability.

• However, service availability may depend on:
• Internet connectivity
• Telecom providers
• Cloud infrastructure
• Third-party platforms
• External integrations

DigiFuture Labs does not guarantee uninterrupted service availability due to factors beyond reasonable control.

• All rights, ownership, and intellectual property related to:
• DigiFuture Labs platform
• Software
• AI technology
• Workflows
• Documentation
• Branding
• Content
• remain the property of DigiFuture Labs unless otherwise agreed.
• Customers receive only the right to use services according to these Terms.

Both parties agree to protect confidential information shared during business relationships.

• Confidential information includes:
• Business information
• Technical details
• Customer information
• Commercial discussions
• Product information

Confidential information shall not be disclosed without authorization unless legally required.

DigiFuture Labs processes information according to its Privacy Policy.

• Customers acknowledge that:
• They are responsible for lawful collection of customer information
• They must obtain required permissions where applicable
• They must comply with applicable privacy regulations

DigiFuture Labs shall not be liable for:

• Indirect losses
• Business interruptions
• Loss of profits
• Third-party failures
• Customer misuse of services
• Decisions made based on AI outputs
• The platform is provided as a technology solution to assist business operations.

• Customers agree to indemnify DigiFuture Labs against claims arising from:
• Customer-provided content
• Customer communication practices
• Regulatory violations
• Unauthorized use of services
• Customer misuse of AI systems

DigiFuture Labs may suspend or terminate access if:

• Terms are violated
• Payments are overdue
• Platform misuse occurs
• Legal requirements require action
• Customers may discontinue services according to applicable agreements.

DigiFuture Labs shall not be responsible for delays caused by events beyond reasonable control including:

• Natural disasters
• Government actions
• Network failures
• Internet disruptions
• Third-party service outages

DigiFuture Labs may modify these Terms periodically.

• Updated versions will be published on the website with revised dates.
• Continued use of services after updates indicates acceptance of revised Terms.

• These Terms shall be governed by the laws of India.
• Any disputes shall be subject to the jurisdiction of competent courts in India.

• DigiFuture Labs Pvt Ltd

Email:ai@digifuturelabs.com

Website:www.digifuturelabs.com

• Phone:+919891551989